Why Joe Kelly Trusted One Hour Heating to Replace His HVAC System
It was one of the hottest weeks of the year when my wife called me and said: "I think the air stopped working downstairs."
(We have a two-story home, with separate heating/ac units running upstairs and downstairs. Kids, don't try this at home.)
Not having any mechanical skill whatsoever, I immediately called One Hour Heating and Air Conditioning. Almost two years ago, they replaced our upstairs heating and AC, and we use them every 6 months for a check-up, to change filters, etc.
When I called, a real-live person answered the phone, and she was immediately able to schedule a service call. Fast forward to the news: Our downstairs heating and AC was done. It needed replaced.
Eric, who did the service call, was able to immediately give me some options of what to do going forward, including some great financing options.
We agreed on everything, and the One Hour team showed up two days later for the install. Everything went smoothly: The three-man crew was friendly and nice, and my family felt comfortable having them work in our home.
A few hours later, the project was done, everything was cleaned up and they were on their way. All along, there were no surprises, everyone was friendly, and the mission was completed.
I’m glad I replaced my full system in the summer, because I have peace of mind that my system won’t break down in the dead of winter.
Now that the weather is cooler, we’re all comfortable in the house and the heater is running great!
As I mentioned this isn't the first time we've used One Hour Heating and Air Conditioning, and it won't be the last.
I've had the chance to meet David Pomales, the South Jersey owner-operator, and he has a true commitment to his business in South Jersey. He believes in continuous training for his employees, and everyone needs to pass a background check before they are hired.
If people make your business, then David Pomales is doing it right.
Their commitment to their customers is understood by everyone who works at One Hour. When you call (24 hours a day), you'll always be talking with a local employee. When you schedule a service call, they show up on time — or you don't pay! It's guaranteed, just like their service!